Fixed Wireless Voice + Data

ONE’S Fastr is a complete Wireless voice and Data service. This new solution uses radio frequency signals instead of wires.

 Fastr is designed for browsing and staying in touch. It is not ideal for data-intensive activities such as streaming movies. It's all about keeping you connected! 

With this service, you enjoy easy connectivity and greater reliability with crystal clear telephone calls.

1. 3000 FREE minutes to make ON-NET FIXED calls.

 2. Better internet speeds

 3. Keep your existing Landline Number when you sign up 

4. Three free calling features included in every plan:

•  Call waiting
•  Caller’s ID 
• 3-Way Calling 

5. Less landline downtime

 6. FREE internet 

7. FREE installation.

 8. Reduced calling rates 

9. Have your calls on speaker and move around your home all wire free.

Fastr gives you the best of both worlds, with an internet and voice bundle in one affordable monthly package. Get wireless internet, clear telephone calls, FREE ON-Net minutes and reduced costs per call

New or existing DSL or Landline customers can visit one.co.gy/en/wireless  and select “Coverage Areas” to know if Wireless Voice and Data is available in their area.

For more eligibility information, contact us on any of our support options:

For support, contact us on any of the options below:  

• Online Support  
• Chat with us on 592-6202428  
•  Email CustomerExperience@OneCommGroup.com   
• Call 0488   

If your data cap is met, your service speed will be throttled, i.e., the system will automatically reduce your internet speed, you will only be able to use your service for basic activities such as browsing web pages or reading text until the 1^st day of the new month. Your service will not get disconnected.

• Step 1 - Unplug the power cord for the modem - leave power cable unplugged for 2 minutes and confirm the green light on the modem goes completely out.
• Step 2- While modem is still unplugged, locate the power cable to the router and have it unplugged for an additional 1 to 2 minutes. 
• Step 3 - Check that the cables on the modem and the router are in the correct ports as well as correct power cables are connected to the router. 
• Step 4 - Plug back in the power cable to the modem (once plugged in - will take a couple of minutes for power to return (green light becomes present on modem) 
• Step 5 - Plug power cable back into the router.
• Step 6 – If the issue still exists, kindly contact us for support via any of the options below:
• Online Support 
• Chat with us on WhatsApp 592-6202428
•  Email CustomerExperience@OneCommGroup.com   
• Call 0488 

Minutes are only valid for calls to landline, Fibre and existing Wireless voice numbers.

There are three (3) free calling features included in every plan:

1. Call waiting
2. Caller’s ID
3. 3-Way Calling

•  Visit Wireless | One and select “Current service Areas” to see if the Wireless Voice is available in your area.

Submit an application here.

Customers can also contact us on any of our support channels below:

• Online Support  
• Chat with us on WhatsApp 592-6202428  
•  Email CustomerExperience@OneCommGroup.com   
• Call 0488

Yes, you will be able to retain your current landline number.

Will provide a FREE device for the  voice service.

Installation is FREE!

Your service will be  installed withing 3-5 business days.

Your bills will be available via:

1. EBilling – Sign up for eBilling here
2. WhatsApp upon making a request here
3. Email
4. MyAccount

Bills can be paid via:

1. Mobile Money Guyana (mmg+) app or any of our mmg+ agents
2. One Retail Stores
3. Bill Payment Agents
4. Commercial Banks

For more information, visit our Payments page online.  

ONE’s Wireless Voice service reliably connects customers through radio frequency signals instead of wires. It provides voice service over a completely wireless network.

• Get a FREE Voice handset when you sign up today. 
• Get up to 1000 FREE ON-NET minutes 
• Pay less for calls 
• NEW FM Radio feature 
• Keep your current Landline Number 
• Get increased flexibility with bundled packages 
•  Up to three free calling features included depending on your plan selection. 

1. Call waiting
2.  Caller’s ID 
3. 3-Way Calling 

• Less landline downtime
•  Save contacts to the device 
• Have your calls on speaker and move around your home all wire free.
•  Set different ringing options on your device.

There are 3 Wireless voice plans:

Bundled minutes are only valid for calls to ONE’s Landline, Fibre and existing Wireless Voice numbers.

Visit here and apply today. For more eligibility information or support, contact us on any of our options:

For support, contact us via any of the options below: 

• Online Support  
• Chat with us on WhatsApp 592-6202428
•  Email CustomerExperience@OneCommGroup.com   
• Call 0488  

Yes, you will be able to keep your current landline number.

Yes, ONE will provide a FREE device. It will be installed by a technician.

Step 1- Ensure that the device is powered on by pressing and holding down the red power key.

Step 2- Ensure that the SIM card is properly inserted into your device. 

•  Is your SIM properly inserted? 
•  If not, ensure the SIM card is correctly inserted into the designated SIM slot and attempt to make or receive a call.

 Step 3- If the call fails, contact us for support via any of the options below.

• Online Support  
• Chat with us on WhatsApp 592-6202428
•  Email CustomerExperience@OneCommGroup.com   
• Call 0488  

Step 1 Locate the power adapter and plug it into the designated port on your device. 

•  Is the device charging? ·
•  If yes, allow the device to charge for 4 hours. 

Step 2-If the device isn’t charging, contact us for support via any of the options below.

• Online Support  
• Chat with us on WhatsApp 592-6202428
•  Email CustomerExperience@OneCommGroup.com   
• Call 0488  

How will I get the bill? Your bills are available through any of these channels:

• EBilling – Sign up for eBilling here
• WhatsApp upon making a request here
• Email
• MyAccount

Bills can be paid in the following ways:

• Mobile Money Guyana (mmg+) app or any of our mmg+ agents
• My Account
• One Retail Stores or Bill Payment Agents
• Commercial Banks