All ONE customers will have the freedom to roam when they travel. Prepaid customers can purchase one of our Roaming passes. Postpaid customers on the Eagle plans will be able to roam automatically from their postpaid plans.

There are two Roaming Passports

 ⦁ The Caribbean Passport which allows the customer to use mobile internet in West Indies Cricket countries and Panama.

 ⦁ The International Passport which allows customers to use data in the US, European Union, United Kingdom, and Canada.

The Caribbean or International Freedom Pass is available via the *100# USSD menu.

Yes, a prepaid subscriber can roam without the Roaming passport. They will however need to request the roaming addon via the *100# USSD menu, this will allow them to roam but all charges will be deducted from their mobile credit. 

After arriving at your destination, power cycle your device and check if it's connected to a mobile network. If not, you may need to manually select a network by:
⦁    Going to Settings
⦁    Select Mobile/Cellular networks.
⦁    Network Operators
⦁    Select network (the list of available networks will be displayed) e.g. T-Mobile
 

If your roaming service is not working, try restarting your phone or switching to airplane mode for a few seconds before turning it off

The roaming passports are available in 3, 7 and 14 day packages for both Caribbean and International.

Passports

With the Caribbean passport you can roam in the West Indies Cricket Countries and Panama. The complete list of territories is provided below. 

The International Passport allows you to roam in the United States of America, the United Kingdom, the European Union & Canada. 

To minimize roaming costs, subscribers must connect to Wi-Fi when possible.  You can go to settings, turn off Data roaming and mobile data, and connect to Wi-Fi when not using data. 

The subscriber can purchase another roaming pass via the USSD menu *100# or all roaming, calls, data and SMS will be charged to the account’s core balance. 

International roaming allows you to use your mobile phone for calls, texts, and data while traveling outside of Guyana. Your phone connects to a local network in the country you are visiting.

The Eagle Prime, Eagle Premium and Eagle Elite plans include voice and data roaming to select countries such as the USA, Panama, and West Indies Cricket countries.

Roaming is available automatically to all postpaid ONE customers. The Eagle and Eagle more plans do not but have roaming included but can still roam and will be billed at normal roaming rate for the country.

The Eagle Prime, Eagle Premium and Eagle Elite plans include voice and data roaming to select countries such as the USA, Panama, and West Indies Cricket countries. 

Roaming is available automatically to all postpaid ONE customers. The Eagle and Eagle more plans can roam but at a cost.  

Most phones automatically configure for roaming. However, if you encounter issues, you may need to manually set the APN to “ONE COMM” in your phone’s network settings.  

You can monitor your roaming usage through the One Comm app or by dialing *100#. This helps you keep track of your data, calls, and texts to avoid unexpected charges.

If your roaming service is not working, try restarting your phone or switching to airplane mode for a few seconds before turning it off

To avoid high roaming charges, consider purchasing a roaming package, and using Wi-Fi whenever possible. You can also disable data roaming in your phone’s settings to prevent accidental data usage.  

Immediately contact a One Customer Service agent to suspend your service and prevent unauthorized use. You can also use myOneApp to suspend your service.